Cancellation & Refund Policy
Overview
Naddi Castle offers a flexible cancellation and refund policy designed to accommodate guests’ needs. This policy applies to all bookings made directly through the Naddi Castle website or affiliated platforms.
Cancellation Policy
Guests can cancel their reservation without any charges 7 days before the date of booking.
Cancellations made less than or 7 days from the date of booking is 50% refundable.
If a guest fails to check in on the scheduled date without prior cancellation, the entire booking amount will be forfeited.
Refund Process
Guests who cancel their reservations within the stipulated time frame are eligible for refund.
Refunds will be processed within 7-10 business days after the cancellation request is confirmed.
The refund will be issued through the same payment method used during booking. For example, if payment was made via credit card, the refund will be credited back to that card.
How to Cancel a Reservation
Guests should reach out to Naddi Castle’s customer service via phone or email to initiate a cancellation.
When contacting customer service, guests must provide their booking confirmation number and personal details for verification.
Once the cancellation is processed, guests will receive an email confirmation detailing the cancellation and any applicable refunds.
Additional Information
Guests wishing to modify their bookings (e.g., changing dates) should contact customer service. Depending on availability, modifications may be accommodated without penalty.
In cases of emergencies or unforeseen circumstances, guests are encouraged to discuss their situation with customer service, as exceptions may be made at management’s discretion.
This policy ensures that guests have clarity and flexibility regarding their reservations at Naddi Castle, making their stay more enjoyable and stress-free.